Refund policy
π Refund, Return & Cancellation Policy
ALL SALES ARE FINAL
Due to the custom, handcrafted, and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges on custom orders.
π« Order Changes & Cancellations
Please review your order carefully before submitting payment.
- Order changes are allowed within the first 24 hours of placing your order.
- After 24 hours, no changes can be made to your order.
- Orders cannot be canceled for a refund.
- If you request to cancel your order, the only available resolution is store credit.
- Once an order has entered processing, production, or customization, it cannot be canceled or modified.
π Before You Place Your Order
Please review your order carefully before submitting payment to make sure everything is correct. If you need to make a change, you have 24 hours from the time your order is placed to contact us.
After the 24-hour window, orders are considered final and can no longer be changed or canceled for a refund.
β οΈ Damaged or Defective Items
If your item arrives damaged or has a defect, you must contact us within 14 calendar days of delivery or pickup.
To submit a claim, please provide:
- Your order number
- Photos clearly showing the damage or defect
- A description of the issue
Once your claim is reviewed and approved, we may offer:
- An exchange for the same item, subject to availability, or
- Store credit for the full item value
After 14 calendar days from delivery or pickup, damaged or defective item claims will not be accepted and no exchange or store credit will be issued.
π« Non-Returnable / Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Custom wig units
- Love Box Collection items
- Sale or discounted items
- Items that have been worn, altered, installed, cut, colored, washed, or otherwise modified
- Items damaged due to customer handling or improper care
ππ½βοΈ Booking Services
The βBook OWLZ for Stylingβ service is non-refundable once the appointment is confirmed.
Rescheduling requests must be submitted at least 48 hours before the scheduled appointment. Requests made less than 48 hours in advance may result in the loss of the appointment and/or booking fee.
π³ Store Credit Processing
Approved store credits are issued within 5β7 business days after the claim or cancellation has been approved.
Store credit is not a cash refund and cannot be exchanged for cash.
π POLICY ACKNOWLEDGMENT
By placing an order with OWLZ Bundles, you acknowledge and agree to this Refund, Return & Cancellation Policy.